Frequently Asked Questions

How many points are required to register for this trip?

Select Contractor (One Contractor needs to be in Each Room)– 122,000 points

Adult Guest – 54,000 points

Children 13 - 17 – 40,000 points

Children 35 months -12 years – 17,000 points

Children 0 – 35 months – 0 points

What is included in the conference cost?

5-Night stay at the Hyatt Ziva / Zilara Cap Cana

All food and beverages (all-inclusive resort hotel)

Transportation from/to the airport

Guest room internet

Rain Bird branded merchandise gifts on arrival

Group events:

• Monday welcome dinner
• Wednesday Competitive fun
• Friday closing dinner

Business Meeting

• Tuesday, Wednesday, and Thursday mornings from 8:30AM – 11:30AM

Additional Rain Bird branded gifts for people who attend

Rain Bird Factory Trained classes:

• Monday afternoon, Tuesday afternoon, Thursday afternoon, Friday all day, and Saturday morning

Is airfare included?

Airfare is not included in this package.

How do I get my flights to Punta Cana, Dominican Republic?

• You can book your airfare on your own, or you can use your Rewards points.
• When using Rewards points please work directly with Bon Voyage Travel.
  • The cost of your airfare will be added to our Master Account, and we will deduct points to pay for the cost of your travel.
  • Bon Voyage Travel charges $50 per person/per ticket
  • Please call Shelby at Bon Voyage at (800) 439‑7963 ext. 230 between 9:00 am – 3:00 pm Monday – Friday (Pacific) to book your flights.

Which airport shall I use?

Please fly into Punta Cana International Airport (PUJ), Dominican Republic 

Where are we staying in Punta Cana, Dominican Republic?

Hyatt Ziva Zilara Cap Cana

How far is the hotel from the airport?

Approximately 15 - 20 minutes

How many people are allowed in a sleeping room?

One Contractor Level Adult registration needs to be in Each Room

ZIVA ONLY maximum room capacity is two (2) adults and two (2) children under 12 years of age or three (3) adults and one (1) child under 12 years of age based on existing bedding.  Extra beds and cribs are subject to availability.

Will you have excursions this year?

Yes, we will have several fabulous excursions this year. You can find more information on those excursions on the registration website.

 All excursions will be offered for an additional fee.

What is the cancellation policy?

Before September 3, 2024 – Registered guests may cancel their reservations with no penalty

September 3 to October 3, 2024, customers may cancel; a $1,000 per person cancellation fee will apply.

Beginning October 4, 2024, no refunds will be given for cancellations

I can't register right now. Can I register later?

Due to the popularity of this event, we recommend you register as soon as possible. If you wait too long, we may run out of rooms at the hotel. 

I don't have enough points in my account at this time. What are my options?

We ask all contractors to pay for their registration before attending. If you do not have enough points in your account, you can cover the difference using a credit card.

How do I pay for the conference?

You can pay with points or with a credit card – or a combination of both.

Pay with points: when you register, the points will be deducted from your account.

Pay with a credit card: the registration site will instruct you on how to pay.

You will have 2 weeks to pay for the conference in full.

Can I bring my kids?

We welcome your whole family!

Can I register for extra rooms and bring my employees?

Yes! We welcome your entire team.  

Remember, one person in each room will need to register as a “contractor”.

Are you offering training classes this year?

Earn your Factory Trained Designation for FREE while at the conference.

Classes are open to contractors who have registered for the conference and are paying the (full) Contractor registration fee price. Contractors are allowed to register for one class until all contractors have had a chance to register.

After November 1, 2024 contractors will be allowed to register for multiple classes.

How can I get more details about the conference or find out if I am registered?

Contact Rewards (rewards@rainbird.com) (888) 370-1814.

(Regular office hours are 6:00 am – 4:00 pm Pacific Time, Monday – Friday).