You are automatically upgraded to the next level throughout the year once you reach the next purchase level.
If you have been enrolled in the Rewards Program for more than a year you will begin earning points at the last level earned in the prior year, as long as you buy more than $10,000.
Example: If you purchased a total of $16,000 in 2023, you were at Level II. In 2024, you will begin earning points at the Level II rate (4.5%) and your points will become available for redemption once you exceed $10,000 in purchases.
You earn points from your first dollar earned, but your points are not available for redemption until you purchase more than $10,000 each year.
No. You cannot combine purchases for multiple years to qualify for points in one year
As a member of the Rewards Program it is your responsibility to ensure that your purchases are reported to Rain Bird.
There are two ways to report your purchases to Rain Bird.
- Many distributors may send quarterly reports of your Rain Bird purchases directly to the Rewards Program Office. Please check with your distributor to find out whether they will send in a purchase report for your company.
- Complete a Rain Bird Rewards Invoice Submission Form every quarter for Rain Bird products purchased and paid for during that quarter.
Please submit paid invoices to the Rewards program office within three weeks after the end of each calendar quarter.
Here is a list of reporting dates:
1st Quarter
January – March |
Please submit invoices by the 2nd week in April |
2nd Quarter
April – June |
Please submit invoices by the 2nd week in July |
3rd Quarter
July – September |
Please submit invoices by the 2nd week in October |
4th Quarter
October – December |
Please submit invoices by the 2nd week in January of the following year. |
You can submit purchases to:
Rain Bird Rewards Program Office
2498 Roll Drive, Suite 923
San Diego, CA 92154
Fax: (800) 862-4927
Email: rewards@rainbird.com
You can track your point balance by going by clicking on “My Current Point Balance”. You can also call the program office at (888) 370-1814 to obtain your point balance. A point statement is also posted to your account every quarter.
Points expire at the end of the second calendar year following the year in which they are earned. For example, points earned at any time during 2022 will expire and be of no further use after December 31, 2024. The number of points you have to expire is clearly identified on your point statement and on the Rewards website.
No. Your points may not be transferred, bartered, sold or combined with any other person's account.
Yes. It’s one of the most valuable ways to redeem your points. You can redeem your points for a Distributor Credit using the Redeem for Credit on the Rewards homepage. If you redeem 500 points, you get a Distributor Credit for $25.00.
Yes. As a Select Contractor you receive a 30% discount on Training Services classes. Please use the promotional code SELECT2024 to receive your discount when registering for a class.
When you register for a class through Rain Bird Training Services you will be asked for Rewards member ID number and another form of payment. Rewards Points will be deducted from your Rewards account first and then the other form of payment (ex: credit card) will be used to pay any remaining balance.
There are so many possibilities – from awards that you can use for your business, like training, marketing and advertising tools, website development and credit at your local distributor – to awards you can use just for fun, like travel, gift cards, clothing and electronics.
We make it easy to redeem your points. Click on “Redeem My Points” and click on the reward and follow the steps to place your order. Once you place your order, your point balance will reflect the debit for your order. Once you place your order, your point balance will reflect the debit for your order. All point values include shipping and handling charges.
No, you cannot order merchandise that exceeds your available points.
Yes, all the information submitted is transmitted via a secure connection.
Please allow 4-6 weeks for delivery. Orders may come in multiple shipments. Customization of certain items may take an additional 2 weeks. For specific questions on delivery once orders have been placed, please contact customer service via email at werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday.
Contact customer service via email at werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday.
To change or cancel an order after it has been submitted, you must contact customer service via email at werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday. If your order has not yet shipped, the order will be cancelled, and points will be credited to your account. If the item has shipped, you will need to receive the item first, then contact customer service at werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you via email or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday within 25 days to receive instructions for returning your reward. You can log on to www.rainbird.com/rewards or contact werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you via email or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday to order a new reward once your points have been credited to your account (depending on the status of your shipment as stated above).
If an item is received damaged or you would like to return it, please contact customer service at werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you via email, or via the telephone at 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday within 7 days of receipt, to arrange a return. After 30 days, the manufacturer's warranty will apply for any damaged returns. Points will be credited to accounts and available within 2-3 business days after returned merchandise is received by customer service. If you wish to return an item for other reasons, please note there will be a 15% restocking fee assessed to your account.
Yes. You can redeem your points for a cash check. Rain Bird Cash Checks have minimum redemption amount of 500 points ($18.75). Please complete the Cash Check Order Form and fax it back to our office at (800) 862-4927. Checks will only be made out to the Company. If you have already received a bank check from us there is no need to complete this form again unless you have moved or changed your address since receiving a check from us previously.
For further information regarding tax-related issues, please review the Program Agreement. Please allow 2-4 weeks for processing.
If you have recently placed an order for Distributor Credit, Cash Check or Marketing Literature (with or without customization), please contact the Rewards Program Office at (888) 370-1814 or email us at rewards@rainbird.com. Please have your Member ID and order number ready when calling and include this information in your email.
If you have placed an order for lifestyle merchandise, travel or gift cards, please contact: 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday or email your question along with Member ID number and order number to: werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you.
For questions about general program information such as how you earned your points or for questions pertaining to Distributor Credit, Cash Check or Marketing Literature (with or without customization), please contact the Rewards Program Office at (888) 370-1814 or email us at rewards@rainbird.com. Please have your Member ID and order number ready when calling and include this information in your email.
For questions about lifestyle merchandise, travel or gift cards orders please contact: 1-888-598-4455 (US) or 1-718-609-8500 (International toll) between the hours of 8:30 a.m. and 8:00 p.m. Eastern Time Monday through Friday or email your question along with Member ID number and order number to: werecognize@halo.com, be sure to include your full name, Member ID, question and the best way to contact you.
