Agriculture Ordering Terms, Conditions and Guidelines

U.S. Agricultural Irrigation Dealers

How to Order:

Toll-free, 800 fax number is available exclusively for fax orders: 1-800-843-4162
Toll-free, 800 phone number is available exclusively for phone orders: 1-800-435-5624
Place electronic self-service orders, check pallet or carton quantities, or track shipping at www.rainbird.com/distributor

For Product Literature and Sales Aid Orders please contact your District Sales Manager or Customer Service at:

1-800-HELLO-AG (1-800-435-5624)

Ordering Guidelines:

Please use the following guidelines when placing an order with Rain Bird to ensure all necessary information outlined below is provided on your Purchase Order. You must have a Rain Bird account number to place an order.

Company Name and Purchase Order Number
If any special Price Quotes apply to the order, include this information (i.e. reference the quote number) on the Purchase Order
Shipping Information:

Name of Company or Individual Recipient for job site delivery
Address, City, State, Postal Code (no PO Boxes)
Contact Name and Phone Number
Job Name or Reference

Include a Requested Ship Date

If no specific date is provided, the order will be processed at standard lead times, produced in the first available time slot, and shipped as soon as the order is complete.
If you have a specific ship date, we will make every effort to target that ship date. If a specific date is provided, the order will ship automatically on that date.
Indicate if the order is to ship complete. If this is not indicated on the order, it will be at Rain Bird’s discretion to ship available quantity and backorder remaining quantity or to ship order complete when all quantities are available to ship.

Additional Guidelines for Full Truckload Orders:

The following information must be provided to Customer Service at time of order.

Specific Ship-to Address
- If a delivery map is required this must be provided with the Purchase Order or at least 72 hours prior to loading to Customer Service or your District Sales Manager.
Requested Date and Time of Arrival on Delivery Site
Delivery Site Contact Name and Phone Number
Multiple Trucks for Delivery
- If the order requires multiple trucks to deliver, please indicate how they should arrive; all at once or with time in between each delivery. While arrival timing of truckloads cannot be guaranteed, Rain Bird will make every effort to accommodate special requests.
Specific Loading, Trailer Type, or Carrier Requirements are determined at Rain Bird’s discretion unless specified at time of order. Additional fees will apply for special requests. Please review Additional Information for Shipping Date, Method, and Delivery section for more information.

Payment Terms:

Standard terms for Agricultural products orders are Net 10^th proximate. If product ships on or before the 25^th of the month, then payment will be due on the 10^th of the very next month. If product ships after the 25^th of the month, payment is due the 10^th of the subsequent month.

Account Status:

All orders are subject to credit review. Shipments may be held until the account is current. For information on account status please submit inquiries to agcustomerservice@rainbird.com.

Late Charge:

Overdue accounts shall bear interest at the rate of 10% per month or the maximum rate allowed by law, whichever is greater.

Minimum Order:

Excluding parts, the minimum invoice order amount is two-hundred dollars ($200.00). A twenty dollar ($20.00) per order charge will be assessed on all whole goods orders less than the two-hundred dollar ($200.00) minimum. Minimum order quantities for whole goods and parts are indicated by “Dealer Qty” in the current revision the Rain Bird Agricultural Irrigation Products Price List. Minimum order quantity for all extruded products is two (2) full pallets or twelve (12) full big reels.

Pricing:

All published list prices contained in the current revision the Rain Bird Agricultural Irrigation Products Price List are recommended retail prices. Wholesale prices are net discounted from list prices. All prices are subject to change without notice. All special price quotations are valid for 30 days from the issuance date of a quote. If there is no special price quotation in effect, orders will be invoiced at the pricing and discounts in effect at time of order. Prices do not include taxes, freight, or other surcharges. Custom orders held by Rain Bird at the special request of the customer may be subject to pricing changes and holding fees if orders are held more than 30 days after the original scheduled ship date.

Freight Policy:

F.O.B. / C.I.P. Shipping Location. Standard shipping method is Rain Bird’s choice of carrier, shipped prepaid, and freight charges added to the order invoice where applicable per Freight Policy.

Orders Shipped within the contiguous United States:

No freight charge for full truckload orders of AG Dripline products (i.e. GritX™ PC, DSV PC, SDI PC Dripline)
10% freight charge calculated from total extended net price for all less than full truckload orders of AG Dripline products (i.e. GritX™ PC, GritX™ DSV PC, GritX™ SDI PC Dripline)
Customer pays full freight for all orders of AG PE Polyethylene Tubing
Customer pays full freight for all orders on non-extruded AG products not exceeding $3,000.00

Orders Shipped to Alaska and Hawaii:

Customer pays full freight for all orders

Big Reel Deposits:

A nine-hundred dollar ($900.00) deposit per Big Reel will apply to each reel shipped to a customer. The reel must be returned in good condition at the customer’s sole cost and obligation to Rain Bird for the deposit to be credited back to the customer.

All reels will be invoiced separately on payment terms of Net-180 days.
If the reel is not returned or invoice is not paid within 180 calendars days of the invoice date the customer’s account will be subject to credit hold and/or overdue late charges.
All reels returned with product remaining on the reel will forfeit the reel deposit and invoice payment is required within 30 days.

Order Expediting:

Order expediting is subject to availability at Rain Bird’s discretion and the customer will be responsible for any additional freight expense associated with order expediting.

Order Holding:

In the event that Rain Bird is required to hold an order until notified of a requested ship date (i.e. a specified ship date was not requested at time of order and the order cannot be received by customer at standard lead time), a handling charge in the amount of 1% of the net dollar amount of the order (not including taxes, freight, or other surcharges) will be added to the invoice for the order for every 30 days a completed order is held prior to shipping. Any changes to the specified ship date for an order must be communicated to Customer Service at least 72 hours prior to the original ship date requested.

Additional Information for Shipping Date, Method, and Delivery:

Customer may specify shipping date and/or shipping method at time of order, however Rain Bird reserves the right to select the most cost effective transportation mode and carrier for shipping each order. Customer is responsible for all shipping and handling charges as outlined in Freight Policy and Big Reel Deposits sections of these Terms, Conditions, and Ordering Information. Rain Bird will utilize commercially reasonable efforts to ship products so that they are delivered to the customer-designated locations within the requested period of delivery dates, however orders must be placed with sufficiently reasonable lead time, as determined by Rain Bird, to accommodate the requested delivery date using the requested shipping method. Any advance information as to the shipping or delivery date will be an approximation. Delivery estimates are made in good faith and are subject to delay due to government restrictions, failure of Rain Bird’s suppliers to deliver, fires, strikes, or other causes beyond Rain Bird’s control. Palletized product typically requires a forklift or similar equipment to unload. Equipment and labor necessary to unload products are the responsibility of the customer. If special handling, equipment, or labor are requested by the customer at the time of order, any applicable fees will be added to the customer invoice if paid by Rain Bird.

Product Returns – Damages or Product Claims – Shortages:

Customer acknowledges responsibility for inspecting all products and quantities or shortages within fifteen (15) days of receipt and notifying Rain Bird within the fifteen (15) day inspection period of any alleged nonconformity. Any failure to notify Rain Bird within the fifteen (15) day period shall be deemed a waiver of customer rights to reject the product. Customer acknowledges and agrees that Rain Bird will have the opportunity to verify and/or resolve any alleged nonconforming product shipment within a commercially reasonable amount of time. Customer acknowledges that the risk of loss of product during transit is the responsibility of the customer, and Rain Bird shall not be liable for any damage or loss occurring during product shipment. Any claims for such damages or loss must be filed with the freight carrier directly.

Product Returns – Returned Goods Authorization:

No product may be returned without Rain Bird’s written authorization. Any approved product return must be accompanied by a Returned Goods Authorization (RGA) issued by Rain Bird, clearly marked on the exterior of the parcel and shipped freight prepaid within 30 days of the date the RGA was issued. All returned product must be new, in original packaging, and in saleable condition.

Non-standard, Custom, or Special Order products including but not limited to custom emitter spacing for H5 Dripline or custom assembled LF Series, LFX Series, Micro-Bird, and Micro-Quick Sprinklers are not eligible for return. Custom emitter spacing is considered any spacing requested not published in the current revision of the Rain Bird Agricultural Irrigation Products Price List.

All approved product returns are subject to a twenty-five percent (25%) restocking fee, and credit will not be given until the product has been received by Rain Bird and verified for compliance of the above-mentioned requirements. Any return product shipment not meeting this criteria will not be accepted.

Rain Bird’s Customer Satisfaction Policy

Rain Bird will repair or replace at no charge any Rain Bird professional product that fails in normal use within the Customer Satisfaction Policy period stated below. You must return the product to the dealer or distributor where it was purchased. Product failures due to acts of God including without limitation, lightning and flooding, are not covered by this Customer Satisfaction Policy. This commitment to repair or replace is our sole and total warranty.

Implied Warranties of Merchantability and Fitness, if Applicable, are Limited to One Year from the Date of Sale

Rain Bird will not under any circumstances be liable for incidental or consequential damages, no matter how they occur.

Agricultural Products:

GritX™ Pressure Compensating or H5 Pressure Compensating Ag Dripline – Five (5) Years on Product Workmanship, Seven (7) Years on Environmental Stress Cracking
PE Polyethylene Tubing – Seven (7) Years on Product Workmanship, Seven (7) Years on Environmental Stress Cracking
LF and LFX Series Sprinklers – Five (5) Years
Brass Impact Sprinklers – Five (5) Years
Plastic Impact Sprinklers – Two (2) Years
All Other Agricultural Products – One (1) Year

Conditions of Sale:

The laws of the State of California apply to all Rain Bird contracts and commercial dealings. When you do business with Rain Bird, it understood that you agree to this condition. State laws vary widely on the subject of commercial credit interest and late charges. The Federal Usury Pre-Emption Law currently in effect will apply to all transactions wherever applicable.

Additional Information:

The terms set forth herein and in any purchase agreement between Rain Bird and customer in respect of Rain Bird shall supersede those on any customer purchase order.

Rain Bird reserves the right to redesign, alter, or modify its products and/or any of the information contained within its Terms and Conditions at any time, without notice. Further, any Rain Bird catalogs, design manuals, price sheets, and/or other written materials are subject to withdrawal or change at any time without prior notice.

Rain Bird assumes no responsibility or liability for non-performance, damage or loss due to reasons outside of its reasonable control, including but not limited to an act of God; war; labor dispute; civil unrest; accidents; delays of carriers, contractors, or suppliers; or any other causes beyond its control.

RAIN BIRD SHALL NOT BE RESPONSIBLE FOR DAMAGES, CLAIMS, OR LOSSES DUE TO LATE DELIVERY OR DELIVERY OR NON-DELIVERY, OR OTHERWISE. CUSTOMER ASSUMES ALL RISK AND LIABILITY RESULTING FROM USE OF THE PRODUCTS PURCHASED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION AS SET FORTH IN THE APPLICABLE PRODUCT DOCUMENTATION AND CUSTOMER’S AGREEMENT WITH RAIN BIRD. IF RAIN BIRD FURNISHES TECHNICAL ADVICE OR ASSISTANCE WITH RESPECT TO THE PRODUCTS SOLD HEREUNDER, IT SHALL BE GIVEN WITHOUT CHARGE TO CUSTOMER AND SHALL BE GIVEN AND ACCEPTED AT CUSTOMER’S SOLE RISK WITHOUT ANY EXPRESS OR IMPLIED WARRANTY AND RAIN BIRD SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ADVICE OR THE RESULTS THEREOF.