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Frequently Asked Questions
Design / Installation

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I WANT TO INSTALL MY OWN SYSTEM, BUT I'M NOT SURE WHERE TO START. HOW CAN RAIN BIRD HELP?

We're here to provide all the help we can to Do-It-Yourselfers like you. The best place to start is on the Rain Bird web site (see Rain Bird Sprinkler Design Service). You can have Rain Bird supply an initial irrigation design for your lawn. Once you have all the materials on hand, follow the Installation Guide or Installation Video.

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HOW LONG WILL IT TAKE TO GET BACK THE INFORMATION FROM THE SPRINKLER DESIGN SERVICE?

Rain Bird's Sprinkler Design Service takes about 3-4 weeks to complete. Customers who need their designs right away can always choose the express service. The express service includes a charge of $49.95 for 3 day processing and express mail service ($29.95 refundable fee with proof of purchase of any Rain Bird product). All designs must be mailed to customers and cannot be faxed due to the color coding used to indicate pipe layouts.

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I WANT TO USE RAIN BIRD'S DESIGN FOR MY YARD, BUT MY YARD IS TOO BIG AND WON'T FIT ON THE GRAPH PAPER. WHAT SHOULD I DO?

Rain Bird's Sprinkler Design Service is best suited for lawns no larger than 240 X 300 feet (or 72,000 square feet). If your lawn is larger than this, the design service will not be able to properly address all the watering needs of your lawn. Instead, you should consult with a professional design service to make the best use of your irrigation investment.

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HOW CAN I PRINT OUT THE DESIGN GRAPH PAPER?

For your convenience, Rain Bird offers Sprinkler Design Service graph paper to help you plot out the irrigation needs of your property. To print this paper, go to your browser (Netscape, Internet Explorer or whatever program you use to view World Wide Web pages). In the upper left corner, highlight the menu marked "File." Click on this and go to "Printer Settings". Change your margins to .5 on top, bottom, left and right. The graph paper should now print close to the edge of the paper. If for any reason you still have trouble printing, please call us toll free at 1-800-RAINBIRD from 6:00 am to 5:00 pm PST Monday through Friday. We will be happy to mail you a packet with graph paper. If it's more convenient, you can always use your own graph paper along with the form you print from our site.

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CAN I SEND MY YARD SPECIFICATIONS FOR THE DESIGN SERVICE USING AN ELECTRONIC FORMAT, SUCH AS AUTOCAD OR VISIO?

At this time, Rain Bird is unable to accept specifications in electronic formats. However, we are happy to provide design services for specifications that are mailed or faxed. Remember to give us the information in 1=10, 1=20 or 1=30 scale. The area to be designed must fit on the 8.5 X 11-inch graph paper.

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DOES RAIN BIRD OFFER IRRIGATION DESIGN AND PLANNING?

As a customer service, Rain Bird offers Sprinkler Design Service to homeowners only. You can find all the details about having Rain Bird design your home system on this web site. Simply go to the Consumer Irrigation Solutions page and click on Sprinkler Design Service. You will need to follow the complete instructions and fax or mail the information to our design center. If you are a contractor, you can purchase the computer software for designing irrigation systems from Software Republic at (281) 463-8804. It's a great choice for simple to more advanced designs.

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DOES/CAN RAIN BIRD INSTALL MY SPRINKLER SYSTEM?

No, the contractors who install systems are independent contractors. They may use Rain Bird products but DO NOT work for Rain Bird. Rain Bird does not have control of what any independent contractor does or what products they use. The only contractors to whom Rain Bird refers are Rain Bird Select Contractors. These independent contractors (do not work for Rain Bird) must meet several Rain Bird requirements before being recognized as a select contractor. Some of these include: being licensed and insured in accordance with state and local requirements, active in irrigation contracting business for at least three years, and have membership in at least one or more professional irrigation associations. They must respond to job leads within 24 hours and be prompt for all sale calls and site inspections. They will provide the customer with quality system design and installation while using professional grade products and give the customer a walk-through of a completed system.

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I AM AN IRRIGATION CONTRACTOR. CAN I UTILIZE THE DESIGN SERVICE?

Unfortunately, Rain Bird's Sprinkler Design Service is available to homeowners only. As a contractor, you can contact Software Republic at (281) 463-8804 to purchase computer software for designing irrigation systems. As another option, you could contact your local community college or local Rain Bird distributor to find out about classes and instruction on how to design irrigation systems.

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MY CHURCH/SCHOOL/BUSINESS NEEDS AN IRRIGATION SYSTEM INSTALLED. CAN I USE THE DESIGN SERVICE?

Rain Bird's Sprinkler Design Service is available only to homeowners for their personal homes. We are not able to offer designs for businesses, churches or schools because these organizations are categorized as commercial business. As such, they have special requirements for water usage, and installation practices are different than for homeowners. Any design requested by a "commercial entity" must be returned to the submitter with a recommendation to contact a design professional. Your local Rain Bird distributor can always recommend a qualified contractor familiar with our products.

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